Incidentsby GlyphIssues with downstream LLM provider in Voice Agent API
Apr 17, 20:56 UTCApr 18, 03:48 UTC
Duration
6h 52m
Impact
Informational
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Voice Agent APIDeepgram Public API (api.deepgram.com) - Voice Agent API
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 18, 03:48 UTC
This incident has been resolved.
- Investigating · Apr 18, 03:48 UTC
We are continuing to investigate this issue.
- Investigating · Apr 17, 20:56 UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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