Incidentsby GlyphVoice Agent API Degraded Performance
Mar 18, 15:00 UTCMar 18, 17:00 UTC
Duration
2h
Impact
Minor
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Voice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers
Final update
This incident has been resolved.
Timeline
- Resolved · Mar 18, 17:00 UTC
This incident has been resolved.
- Identified · Mar 18, 15:30 UTC
We are continuing to monitor this issue.
- Identified · Mar 18, 15:00 UTC
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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