Incidentsby GlyphVoice Agent third-party provider instability (Google Gemini LLMs)
Apr 21, 15:59 UTCMay 1, 18:21 UTC
Duration
10d 2h
Impact
Minor
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Voice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers
Final update
This incident has been resolved.
Timeline
- Resolved · May 1, 18:21 UTC
This incident has been resolved.
- Identified · Apr 21, 15:59 UTC
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests. We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.
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