Incidentsby GlyphIssues with downstream LLM provider in Voice Agent API
Feb 16, 17:08 UTCFeb 16, 23:32 UTC
Duration
6h 24m
Impact
Informational
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Voice Agent APIVoice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Voice Agent APIDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers
Final update
This incident has been resolved.
Timeline
- Resolved · Feb 16, 23:32 UTC
This incident has been resolved.
- Investigating · Feb 16, 17:08 UTC
We are continuing to investigate this issue.
- Investigating · Feb 16, 17:08 UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.
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