Customer support via telephone may be unavailable for some users
Sep 3, 22:13 UTCSep 4, 05:02 UTC
Duration
6h 49m
Impact
Minor
Root cause
Not disclosed
Dropbox, 90 days
5 incidents
Affected
Support Services
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 4, 05:02 UTC
This incident has been resolved.
- Investigating · Sep 3, 22:13 UTC
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
More from Dropbox
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 921:36 UTC | Some customers are unable to access certain website routes and features. | major | 59m |
| Aug 2523:14 UTC | Some Dropbox Protect features are not working correctly | minor | 11h 47m |
| Aug 2113:18 UTC | Dropbox is not working as expected for some users | minor | 1h 55m |
| Jul 2315:12 UTC | Dropbox is not working as expected for some users | minor | 25m |
| Jun 819:43 UTC | Shared content downloads are degraded | minor | 3d 21h |
| May 2720:05 UTC | Opening a video or audio file might not be working for users | minor | 2h 26m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.