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Dropbox outage history and postmortems

Apps and SaaS · San Francisco, US · 5 incidents in 90 days · 99.97% implied uptime · last 15d ago

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Incidents

50 on file
StartedIncidentDuration
Sep 921:36 UTCSome customers are unable to access certain website routes and features.59m
Sep 322:13 UTCCustomer support via telephone may be unavailable for some users6h 49m
Aug 2523:14 UTCSome Dropbox Protect features are not working correctly11h 47m
Aug 2113:18 UTCDropbox is not working as expected for some users1h 55m
Jul 2315:12 UTCDropbox is not working as expected for some users25m
Jun 819:43 UTCShared content downloads are degraded3d 21h
May 2720:05 UTCOpening a video or audio file might not be working for users2h 26m
May 1819:11 UTCAvailability was impacted across a number of services0m
Apr 1503:51 UTCDropbox may be unavailable for some users25m
Apr 921:32 UTCDash Chat might not be working for some users3h 22m
Jan 2201:30 UTCDropbox.com is not working for some users8h 30m
Jan 1506:59 UTCWe’re having some trouble with our payment page1h 20m
Nov 1814:38 UTCDocSend impacted by ongoing Cloudflare outage15m
Nov 1420:00 UTCDropbox Chat unavailable1h 11m
Oct 2114:32 UTCGoogle Drive and One Drive Dash connectors are not working for some users6h 40m
Oct 1409:06 UTCImages not loading in Dropbox Paper3h 43m
Sep 2318:55 UTCDropbox is not working as expected for some users.22m
Sep 213:16 UTCDropbox.com is not working for some users32m
Aug 2919:17 UTCPop up to sign in On Microsoft Office Files14h 44m
May 2319:31 UTCIntermittent Loading Issues on Dropbox Website54m
May 1516:35 UTCThe Dash Confluence connector may be unavailable for some users.26h 40m
May 1418:24 UTCDropbox may be unavailable for some users.59m
May 521:38 UTCDash Search might not be working for some users.6h 2m
May 518:26 UTCDash Chat might not be working for some users3h 3m
May 121:57 UTCDropbox may be unavailable for some users4h 10m
Apr 1717:21 UTCDropbox was not working as expected for some users0m
Apr 919:58 UTCIssue downloading single files on safari 18.411h 54m
Mar 2020:35 UTCSome Windows users may not be able to use the online-only functionality14d 19h
Jan 2215:45 UTCDocSend unavailable7m
Dec 1200:36 UTCDash Answers was down for some users0m
Nov 1223:05 UTCDropbox.com was down0m
Nov 723:31 UTCDesktop installer failing to download4d 23h
Oct 2318:24 UTCDropbox may not be working as expected36m
Sep 2621:37 UTCCreating and opening a File Request might not be working for some users3h 11m
Sep 2518:10 UTCThe Desktop App might not be loading for some users5h 52m
Sep 318:26 UTCDropbox may not be working as expected for some users55m
Jul 920:54 UTCDesktop app installer may not be working as expected24m
Jul 821:43 UTCDropbox.com may not be working as expected15m
Jun 2201:47 UTCPhone support may not be working as expected for some Team Admins3h 59m
Jun 2118:30 UTCPhotos tab in Android app may not be loading as expected3d 22h

Breach disclosures

StartedIncidentDuration
May 100:00 UTCDropbox discloses a material cybersecurity incident8-K
About Dropbox

The last year, day by day

No incident Minor Major CriticalDeeper colour: longer outage

Downtime, added up

Apps and SaaS median
37m

Dropbox: 37m weighted downtime in range, category median 29m.

5 incidents, 1 major or critical, 21h 54m of incident time (59m major or critical, 20h 55m partial), longest 11h 47m, implied uptime 99.97%, between Jun 28, 2026 and Sep 25, 2026.

Across fru.dev:Company profileComplianceQuarterlyPaydaysUptime

Questions

Is Dropbox down right now?

Check Dropbox's own status page at https://status.dropbox.com for the live state. This page shows Dropbox's incident history from that page; the most recent incident started 2026-09-09: "Some customers are unable to access certain website routes and features.".

How often does Dropbox have outages?

Dropbox posted 5 incidents in the last 90 days and 16 in the last year, 1 of them major or critical in the last 90 days. The median incident lasted 1h 55m.

When was Dropbox's last major outage?

2026-09-09: "Some customers are unable to access certain website routes and features.", lasting 59m.

What usually causes Dropbox incidents?

Dropbox's status updates in this period do not name a root cause.

Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.

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