Incidentsby GlyphElastic Support Portal unavailable
Sep 16, 13:17 UTCSep 16, 15:38 UTC
Duration
2h 21m
Impact
Major
Root cause
Not disclosed
Elastic, 90 days
22 incidents
Affected
Not listed by the vendor.
Final update
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
Timeline
- Resolved · Sep 16, 15:38 UTC
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
- Monitoring · Sep 16, 14:49 UTC
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
- Investigating · Sep 16, 13:17 UTC
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.
More from Elastic
Full historymOLTP PrivateLink connectivity issuelasted 13h 28mElastic Support Portal is unavailablelasted 2h 29m403 error when trying to access Autoops in newly created serverless projectslasted 9h 31mElastic Cloud scaling issues in Azurelasted 6h 57mDegraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)lasted 15h 3mDelayed or Unavailable project operation in GCP us-central1lasted 8h 12m