Elastic Support Portal unavailable
Sep 16, 13:17 UTCSep 16, 15:38 UTC
Duration
2h 21m
Impact
Major
Root cause
Not disclosed
Elastic, 90 days
27 incidents
Affected
Not listed by the vendor.
Final update
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
Timeline
- Resolved · Sep 16, 15:38 UTC
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
- Monitoring · Sep 16, 14:49 UTC
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
- Investigating · Sep 16, 13:17 UTC
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.
More from Elastic
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2314:04 UTC | Degraded Performance: Cloud Provisioning Delays | major | 1h 59m |
| Sep 1715:50 UTC | AutoOps node metrics temporarily unavailable in some regions | major | 41m |
| Sep 1223:21 UTC | Delayed Metrics in Cloud Console - GCP us-east4 | major | 8h 24m |
| Sep 1001:30 UTC | Kibana access restored for UI-assigned Organization Owners on Hosted deployments | major | 21h |
| Sep 920:44 UTC | Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output | major | 7d 13h |
| Sep 200:04 UTC | Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions | major | 0m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.