Incidentsby IbisElastic Support Portal is unavailable
Oct 23, 04:04 UTCOct 23, 06:33 UTC
Duration
2h 29m
Impact
Major
Root cause
Dependency
Elastic, 90 days
23 incidents
Affected
Not listed by the vendor.
Final update
The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.
Timeline
- Resolved · Oct 23, 06:33 UTC
The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.
- Identified · Oct 23, 04:59 UTC
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
- Investigating · Oct 23, 04:04 UTC
We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
More from Elastic
Full history403 error when trying to access Autoops in newly created serverless projectslasted 9h 31mElastic Cloud scaling issues in Azurelasted 6h 57mDegraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)lasted 15h 3mDelayed or Unavailable project operation in GCP us-central1lasted 8h 12mDelayed Serverless Metrics in Azure UAE North regionlasted 3h 50mDegraded Performance: Cloud Provisioning Delayslasted 1h 59m