Incidentsby GlyphMetering issue with Elastic Cloud Hosted Deployments
Jul 21, 14:24 UTCJul 22, 23:14 UTC
Duration
32h 50m
Impact
Major
Root cause
Not disclosed
Elastic, 90 days
22 incidents
Affected
Not listed by the vendor.
Final update
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
Timeline
- Resolved · Jul 22, 23:14 UTC
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
- Investigating · Jul 22, 10:49 UTC
We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
- Investigating · Jul 21, 23:15 UTC
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
- Investigating · Jul 21, 14:24 UTC
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
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