Transfer to Human not working correctly
Oct 21, 17:30 UTCMay 16, 13:25 UTC
Duration
0m
Impact
Major
Root cause
Not disclosed
ElevenLabs, 90 days
50 incidents
Affected
Not listed by the vendor.
Final update
Fix released.
Timeline
- Resolved · May 16, 13:25 UTC
Fix released.
- Identified · May 16, 12:24 UTC
Transfer to human tool outage - incorrect number passed in.
More from ElevenLabs
Full historyMarketing websitelasted 0mInbound Twilio calls experiencing intermittent connection failureslasted 0mEU - STT - Increase in latency in the EU Residency for Speech-to-Text requestslasted 0mClaude MCP connection not workinglasted 0mEU Agents disruption in SIP callslasted 0m[Isolated environments] Issue with voices on EU and India Residency environmentslasted 0m