Incidentsby IbisPayment Issues
Oct 21, 17:30 UTCApr 22, 15:39 UTC
Duration
0m
Impact
Minor
Root cause
Config change
ElevenLabs, 90 days
50 incidents
Affected
Not listed by the vendor.
Final update
We have confirmed full issue resolution.
Timeline
- Resolved · Apr 22, 15:39 UTC
We have confirmed full issue resolution.
- Monitoring · Apr 22, 15:11 UTC
We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.
- Monitoring · Apr 22, 15:01 UTC
As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.
- Investigating · Apr 22, 14:50 UTC
We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
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