Incidentsby IbisVoice Service Degradation
Aug 17, 18:30 UTCAug 17, 20:01 UTC
Duration
1h 31m
Impact
Major
Root cause
Not disclosed
HappyRobot, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
This incident has been resolved. Voice performance has returned to normal.
Timeline
- Resolved · Aug 17, 20:01 UTC
This incident has been resolved. Voice performance has returned to normal.
- Monitoring · Aug 17, 18:51 UTC
This issue has been resolved and Voice performance has returned to normal. We're continuing to monitor and will update this page shortly.
- Investigating · Aug 17, 18:30 UTC
We are aware of an issue affecting Voice where callers on some calls are unable to hear the bot's audio. We're actively investigating the root cause and working on a fix. We'll post updates here as we have more information.
More from HappyRobot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2810:26 UTC9 days ago | SMS Delivery Degradation in Spain (Third-Party Provider) | minor | 3h 45m |
| Sep 1606:32 UTC3 weeks ago | Degraded performance | minor | 3h 12m |
| Sep 1008:02 UTC3 weeks ago | Degraded WhatsApp agent functionality, impact limited to WhatsApp channel | minor | 31h 8m |
| Aug 510:08 UTC2 months ago | SSO Users unable to access a subset of ui features | minor | 1h 49m |
| Jul 2907:12 UTC2 months ago | Python Nodes partially degraded | minor | 0m |
| Jul 1602:48 UTC2 months ago | Workflow Execution Disruption | minor | 0m |