Incidentsby IbisDegraded WhatsApp agent functionality, impact limited to WhatsApp channel
Sep 10, 08:02 UTCSep 11, 15:10 UTC
Duration
31h 8m
Impact
Minor
Root cause
Not disclosed
HappyRobot, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
**Resolved , WhatsApp channel restored**
Timeline
- Resolved · Sep 11, 15:10 UTC
**Resolved , WhatsApp channel restored**
- Monitoring · Sep 10, 09:09 UTC
**Resolved , WhatsApp channel restored** The issue affecting WhatsApp agents has been resolved and all functionality is back to normal. Impact was limited to the WhatsApp channel; all other channels remained unaffected throughout. We will continue monitoring to confirm stability.
- Investigating · Sep 10, 08:02 UTC
Degraded WhatsApp agent functionality, impact limited to WhatsApp channel
More from HappyRobot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2810:26 UTC9 days ago | SMS Delivery Degradation in Spain (Third-Party Provider) | minor | 3h 45m |
| Sep 1606:32 UTC3 weeks ago | Degraded performance | minor | 3h 12m |
| Aug 1718:30 UTC7 weeks ago | Voice Service Degradation | major | 1h 31m |
| Aug 510:08 UTC2 months ago | SSO Users unable to access a subset of ui features | minor | 1h 49m |
| Jul 2907:12 UTC2 months ago | Python Nodes partially degraded | minor | 0m |
| Jul 1602:48 UTC2 months ago | Workflow Execution Disruption | minor | 0m |