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Kaseya · Apps and SaaSNov 12, 2026, 16:11 UTC yesterday

IT Glue - North America - Intermittent 403 Errors when accessing IT Glue

MajorNot disclosedUpdated 3h ago
Nov 12, 16:11 UTCNov 12, 17:00 UTC
Duration
48m
Impact
Major
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
North America Primary Application ServicesIT Glue - North America Primary Application Services
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Nov 12, 17:00 UTC
    This incident has been resolved.
  2. Monitoring · Nov 12, 16:40 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Nov 12, 16:29 UTC
    The issue has been identified and a fix is being implemented.
  4. Investigating · Nov 12, 16:11 UTC
    We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America. The Kaseya Engineering Team is investigating this issue. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.

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