Incidentsby GlyphDRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote
Nov 11, 11:50 UTCNov 12, 13:41 UTC
Duration
25h 51m
Impact
Minor
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
Syrah (APAC)Datto RMM - Syrah (APAC)
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 12, 13:41 UTC
This incident has been resolved.
- Monitoring · Nov 12, 13:20 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 11, 13:36 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Nov 11, 11:50 UTC
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote. Partners are encountering the following errors when attempting to access IT Glue passwords: "Failed to load Organizations": "HttpStatusCode 401" "Failed to load Configuration Matching": "HttpStatusCode 401" The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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