ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI

Final update

After monitoring the behavior, the Kaseya Engineering Team can confirm that this incident has been resolved.

1. Resolved · Nov 12, 14:12 UTC
   After monitoring the behavior, the Kaseya Engineering Team can confirm that this incident has been resolved.
2. Monitoring · Nov 12, 01:23 UTC
   Kaseya has deployed a fix to address the Transaction Failures through the NMI Gateway due to Surcharge settings. We are currently monitoring the behavior and will provide future updates as they become available.
3. Identified · Nov 11, 23:33 UTC
   We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway The Kaseya Engineering Team have Identified the issue are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/