Who is down right now

Klarna · Apps and SaaSJan 31, 2026, 08:42 UTC 8 months ago

Customer Service degradation

MajorNot disclosedUpdated 2h ago
Jan 31, 08:42 UTCJan 31, 11:40 UTC
Duration
2h 58m
Impact
Major
Root cause
Not disclosed
Klarna, 90 days
10 incidents
Affected
EuropeNorth AmericaAsia PacificCustomer Service - EuropeCustomer Service - North AmericaCustomer Service - Asia Pacific
Status page

Final update

The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.

Timeline

  1. Resolved · Jan 31, 11:40 UTC
    The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.
  2. Investigating · Jan 31, 08:42 UTC
    We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

More from Klarna

Full history
IncidentDuration
Payments in the App degradationSep 18, 05:32 UTC1h 42m
Klarna Payments degradationSep 3, 15:22 UTC4h 46m
Klarna PaymentsSep 3, 14:59 UTC19m
Klarna Payments degradationSep 2, 15:50 UTC9h 3m
Merchant Portal degradationAug 31, 19:19 UTC1h 11m
Klarna Payments degradationAug 28, 06:12 UTC1h 17m