Who is down right now

Klarna · Apps and SaaSDec 5, 2025, 09:15 UTC 10 months ago

Klarna Customer support and other Klarna apps including Purchase Flow service are affected

CriticalNot disclosedUpdated 2h ago
Dec 5, 09:15 UTCDec 5, 10:21 UTC
Duration
1h 6m
Impact
Critical
Root cause
Not disclosed
Klarna, 90 days
10 incidents
Affected
EuropeNorth AmericaAsia PacificSupport - EuropeSupport - North AmericaSupport - Asia Pacific
Status page

Final update

All services confirmed up and running

Timeline

  1. Resolved · Dec 5, 10:21 UTC
    All services confirmed up and running
  2. Monitoring · Dec 5, 09:51 UTC
    Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers
  3. Identified · Dec 5, 09:46 UTC
    Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions
  4. Investigating · Dec 5, 09:15 UTC
    We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

More from Klarna

Full history
IncidentDuration
Payments in the App degradationSep 18, 05:32 UTC1h 42m
Klarna Payments degradationSep 3, 15:22 UTC4h 46m
Klarna PaymentsSep 3, 14:59 UTC19m
Klarna Payments degradationSep 2, 15:50 UTC9h 3m
Merchant Portal degradationAug 31, 19:19 UTC1h 11m
Klarna Payments degradationAug 28, 06:12 UTC1h 17m