Multiple Service degradation in North America

Final update

All affected services have recovered, everything is operational and monitoring is ongoing.

1. Resolved · Oct 20, 10:18 UTC
   All affected services have recovered, everything is operational and monitoring is ongoing.
2. Monitoring · Oct 20, 09:49 UTC
   Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.
3. Identified · Oct 20, 09:24 UTC
   Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
4. Identified · Oct 20, 09:22 UTC
   Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
5. Investigating · Oct 20, 08:49 UTC
   Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.
6. Investigating · Oct 20, 08:38 UTC
   Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.
7. Investigating · Oct 20, 08:31 UTC
   We are continuing to investigate this issue.
8. Investigating · Oct 20, 08:16 UTC
   We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are working to restore the service as soon as possible. Thank you for your patience.