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Klarna · Apps and SaaSJan 28, 2026, 16:54 UTC 8 months ago

Chat AI Assistant degradation in the App

MinorNot disclosedUpdated 2h ago
Jan 28, 16:54 UTCJan 28, 17:02 UTC
Duration
8m
Impact
Minor
Root cause
Not disclosed
Klarna, 90 days
10 incidents
Affected
EuropeChat and Disputes in the App - Europe
Status page

Final update

This issue has been resolved.

Timeline

  1. Resolved · Jan 28, 17:02 UTC
    This issue has been resolved.
  2. Investigating · Jan 28, 16:54 UTC
    We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

More from Klarna

Full history
IncidentDuration
Payments in the App degradationSep 18, 05:32 UTC1h 42m
Klarna Payments degradationSep 3, 15:22 UTC4h 46m
Klarna PaymentsSep 3, 14:59 UTC19m
Klarna Payments degradationSep 2, 15:50 UTC9h 3m
Merchant Portal degradationAug 31, 19:19 UTC1h 11m
Klarna Payments degradationAug 28, 06:12 UTC1h 17m