US-SOUTH-2 Booting Failures of Newly Launched Instance

Final update

**Severity Level:** High A fix has been implemented and we’re monitoring the results. To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button. Thank you for your patience and understanding during this time.

1. Resolved · Jun 24, 13:04 UTC
   **Severity Level:** High A fix has been implemented and we’re monitoring the results. To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button. Thank you for your patience and understanding during this time.
2. Monitoring · Jun 23, 14:38 UTC
   **Severity Level:** [High] Our engineers have pushed a fix to remediate the problem of new instance launches failing to boot in US-SOUTH-2. New instance launches have now been reactivated for this region. Our engineers will continue to monitor this issue closely. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
3. Investigating · Jun 23, 13:49 UTC
   **Severity Level:** [Low/Medium/High/Critical] We’re currently investigating a potential issue in US-SOUTH-2. Users are experience new instance launch failing to boot. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Currently new instance launches in US-SOUTH-2 have been temporarily disabled until the issue has been remediated. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
4. Investigating · Jun 23, 13:46 UTC
   **Severity Level:** [High] We’re currently investigating an issue with our [SERVICE]. Users are experiencing [specific impact]. Our teams are actively working to identify the root cause and mitigate or resolve the issue. New instance launches in [SERVICE] have been temporarily disabled. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
5. Investigating · Jun 20, 06:51 UTC
   **Severity Level:** [Medium] We're currently investigating a potential issue in the US-SOUTH-2 region. Users may experience slow booting of newly launched instance. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.