Instances Unreachable in us-south-2 region

Final update

Severity Level: [High] This incident has been resolved. The network issue affecting our us-south-2 region has been fixed, and connectivity to instances, including via SSH and Jupyter, has been fully restored. The region has remained stable since the fix was implemented. In the event you believe your service is still impacted, please open a support ticket and we'll get back to you as soon as possible. [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") Thank you for your patience and understanding during this time.

1. Resolved · Aug 17, 20:39 UTC
   Severity Level: [High] This incident has been resolved. The network issue affecting our us-south-2 region has been fixed, and connectivity to instances, including via SSH and Jupyter, has been fully restored. The region has remained stable since the fix was implemented. In the event you believe your service is still impacted, please open a support ticket and we'll get back to you as soon as possible. [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") Thank you for your patience and understanding during this time.
2. Monitoring · Aug 16, 01:12 UTC
   **Severity Level:** [High] A fix has been implemented and we’re monitoring the results. To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button. Thank you for your patience and understanding during this time.
3. Investigating · Aug 15, 22:09 UTC
   **Severity Level:** [Low/Medium/High/Critical] We're currently investigating a network issue affecting our us-south-2 region. Users may experience an inability to reach instances in this region, including via SSH and Jupyter, and some instances may appear offline. Our teams have made progress in narrowing down the cause and are actively working to mitigate and resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
4. Investigating · Aug 15, 18:28 UTC
   Severity Level: Critical We're currently investigating a potential issue with our us-south-2 region. Users may experience an inability to reach instances in this region, including via SSH and Jupyter, and some instances may appear offline. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. In the event you're unsure as to whether your service is impacted by this incident, please open a support ticket. We'll get back to you as soon as possible. [https://support.lambdalabs.com/hc/en-us/requests/new](https://support.lambdalabs.com/hc/en-us/requests/new "https://support.lambdalabs.com/hc/en-us/requests/new") **To be automatically notified when the status of this incident changes, please click on the "Subscribe to updates" button.**