Incidentsby IbisDuplicate Employee Communications Messages on Microsoft Teams
Oct 1, 18:17 UTCOct 1, 21:05 UTC
Duration
2h 48m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Employee Communications
Final update
This incident has been resolved as of 12:10 PM PST.
Timeline
- Resolved · Oct 1, 21:05 UTC
This incident has been resolved as of 12:10 PM PST.
- Monitoring · Oct 1, 19:38 UTC
We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
- Identified · Oct 1, 18:17 UTC
We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
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