2026-10-05 Delayed or missing data from poller-based integrations

Final update

The incident has been resolved. Poller-based data collection has returned to normal, and our monitoring confirms that services are operating as expected. We’ll continue to monitor the platform closely. No action is required from customers.

1. Resolved · Oct 5, 22:55 UTC
   The incident has been resolved. Poller-based data collection has returned to normal, and our monitoring confirms that services are operating as expected. We’ll continue to monitor the platform closely. No action is required from customers.
2. Monitoring · Oct 5, 22:42 UTC
   We identified the cause of the issue and applied a mitigation. Poller-based data collection has resumed, and we are continuing to monitor the service to confirm stability and assess any delayed data recovery. We’ll provide another update if the situation changes.
3. Investigating · Oct 5, 22:22 UTC
   We are continuing to investigate this issue.
4. Investigating · Oct 5, 21:53 UTC
   We are investigating an issue affecting poller-based data collection. Customers may experience delayed or missing data from AWS CloudWatch metrics and other poller-based integrations. Other ingestion paths, including OpenTelemetry logs and traces, Prometheus, Kubernetes, and filedrop, appear to be operating normally. No action is required from customers at this time. Our engineering team is actively investigating and will provide another update as more information becomes available.