Incidentsby IbisDelays in customer support responses
Oct 23, 03:41 UTCOct 23, 05:58 UTC
Duration
2h 17m
Impact
Informational
Root cause
Not disclosed
OpenAI, 90 days
70 incidents
Affected
Not listed by the vendor.
Final update
All impacted services have now fully recovered.
Timeline
- Resolved · Oct 23, 05:58 UTC
All impacted services have now fully recovered.
- Monitoring · Oct 23, 05:47 UTC
We have applied the mitigation and are monitoring the recovery.
- Identified · Oct 23, 04:43 UTC
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
- Investigating · Oct 23, 03:57 UTC
As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").
- Investigating · Oct 23, 03:41 UTC
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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