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Palo Alto Networks · SecurityMay 8, 2026, 20:51 UTC 5 months ago

Prisma Cloud [App3] - Intermittent login failures

MajorNot disclosedUpdated 2h ago
May 8, 20:51 UTCMay 8, 22:26 UTC
Duration
1h 35m
Impact
Major
Root cause
Not disclosed
Palo Alto Networks, 90 days
23 incidents
Affected
Prisma Cloud - Americas - US - app3.prismacloud.io
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · May 8, 22:26 UTC
    This incident has been resolved.
  2. Monitoring · May 8, 21:22 UTC
    We are continuing to monitor for any further issues.
  3. Monitoring · May 8, 21:21 UTC
    A fix has been implemented and we are monitoring the results.
  4. Identified · May 8, 21:08 UTC
    The issue has been identified and a fix is being implemented.
  5. Investigating · May 8, 20:53 UTC
    We are continuing to investigate this issue.
  6. Investigating · May 8, 20:51 UTC
    We are currently investigating this issue.

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Full history
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WildFire Issuelasted 2h 13m
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Customer Support Portal Service is not availablelasted 2h 23m
MinorSep 29, 06:32 UTC
PrismaCloud: APP3: Stale data in asset inventorylasted 46h 53m
CriticalSep 2, 19:01 UTC
MLAV Outage - Investigation Undergoinglasted 3h 18m
MinorSep 1, 17:00 UTC
URL filtering service degradation affected by GCP network service degradationlasted 4h 44m