WildFire Issue
Oct 7, 23:56 UTCOct 8, 02:09 UTC
Duration
2h 13m
Impact
Critical
Root cause
Not disclosed
Palo Alto Networks, 90 days
23 incidents
Affected
WildFire Singapore CloudWildFire UK CloudWildFire Germany CloudWildFire India CloudWildFire Switzerland CloudWildFire Indonesia CloudWildFire Taiwan CloudWildFire France CloudWildFire Qatar CloudWildFire South Korea CloudWildFire Israel CloudWildFire Saudi Arabia CloudWildfire Spain CloudWildFire EU Regulated Cloud
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 8, 02:09 UTC
This incident has been resolved.
- Monitoring · Oct 8, 02:04 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 8, 01:58 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 8, 01:44 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 8, 01:41 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 8, 01:31 UTC
Singapore/UK/Israel/Spain Clouds are operational
- Identified · Oct 8, 01:13 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Oct 7, 23:56 UTC
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by with further details. Customer Impact: Connection/Submission denial. Workaround: N/A
More from Palo Alto Networks
Full historyCloud NGFW for AWS: Management Portal access errorslasted 23mCustomer Support Portal Service is not availablelasted 2h 23mPrismaCloud: APP3: Stale data in asset inventorylasted 46h 53mMLAV Outage - Investigation Undergoinglasted 3h 18mURL filtering service degradation affected by GCP network service degradationlasted 4h 44mCortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operationallasted 11h 34m