Incidentsby IbisEnterprise DLP: Investigating Increase in Error Rates
Jul 16, 11:06 UTCJul 16, 19:12 UTC
Duration
8h 6m
Impact
Major
Root cause
Not disclosed
Palo Alto Networks, 90 days
23 incidents
Affected
APAC (Mumbai) - Prisma SaaSAPAC (Singapore) - Prisma SaaSAPAC (Tokyo) - Prisma AccessEMEA (Frankfurt) - Prisma SaaSEMEA (London) - Prisma SaaSDLP (NGFW) APACDLP (NGFW) EUPrisma Access DLPEnterprise DLP - Americas (Brazil)DLP - APAC (Mumbai) - Prisma SaaSDLP - APAC (Singapore) - Prisma SaaSDLP - APAC (Tokyo) - Prisma AccessDLP - EMEA (Frankfurt) - Prisma SaaSDLP - EMEA (London) - Prisma SaaS
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 16, 19:12 UTC
This incident has been resolved.
- Monitoring · Jul 16, 13:57 UTC
We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
- Monitoring · Jul 16, 12:54 UTC
We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
- Monitoring · Jul 16, 11:57 UTC
We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.
- Investigating · Jul 16, 11:18 UTC
We are continuing to investigate this issue.
- Investigating · Jul 16, 11:06 UTC
We are currently investigating increased error rates and latency in multiple regions.
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