Who is down right now

Palo Alto Networks · SecurityJul 30, 2026, 17:16 UTC 2 months ago

Customer Support Portal and Licensing Services are currently down

InformationalNot disclosedUpdated 2h ago
Jul 30, 17:16 UTCJul 30, 17:32 UTC
Duration
16m
Impact
Informational
Root cause
Not disclosed
Palo Alto Networks, 90 days
23 incidents
Affected
Customer Support Portal
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jul 30, 17:32 UTC
    This incident has been resolved.
  2. Investigating · Jul 30, 17:29 UTC
    RCA in progress.
  3. Investigating · Jul 30, 17:16 UTC
    This issue has been resolved and the Customer Support Portal if fully operational.
  4. Investigating · Jul 30, 04:43 UTC
    Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.
  5. Investigating · Jul 30, 03:35 UTC
    Incident management team is actively working the issue.

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Full history
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WildFire Issuelasted 2h 13m
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Customer Support Portal Service is not availablelasted 2h 23m
MinorSep 29, 06:32 UTC
PrismaCloud: APP3: Stale data in asset inventorylasted 46h 53m
CriticalSep 2, 19:01 UTC
MLAV Outage - Investigation Undergoinglasted 3h 18m
MinorSep 1, 17:00 UTC
URL filtering service degradation affected by GCP network service degradationlasted 4h 44m