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Qualys · SecurityOct 21, 2026, 21:39 UTC yesterday

US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]

MinorNot disclosedUpdated 11h ago
Oct 21, 21:39 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
48 incidents
Affected
Vulnerability Management (VM)US Platform 1 - Vulnerability Management (VM)
Status page

Final update

A fix has been implemented and we are monitoring the results.

Timeline

  1. Monitoring · Oct 21, 22:51 UTC
    A fix has been implemented and we are monitoring the results.
  2. Identified · Oct 21, 22:46 UTC
    The issue has been identified and a fix is being implemented.
  3. Investigating · Oct 21, 21:39 UTC
    Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Please utilize the below mentioned URL for login https://qualysguard.qualys.com/fo/tools/module_landing.php?module=prod_scans Further updates will be shared as they become available. The ticket reference for this incident is IM-12932.

More from Qualys

Full history
MinorOngoingOct 22, 07:01 UTC
EU Platform 2: Delay in VM,PC and Container Security Processing [IM-12933]still open
MinorOct 16, 05:11 UTC
EU Platform 2: High Portal-Indexing lag [IM-12919]lasted 38h 39m
MinorOct 12, 15:35 UTC
US Platform 1: Delay in Data Processing (IM-12916)lasted 32h 55m
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)lasted 7d 6h