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Twilio · Apps and SaaSNov 10, 2026, 05:42 UTC today

Gateway API (Lookup API) Failure Increase on Verizon in United States

MinorNot disclosedUpdated 26m ago
Nov 10, 05:42 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
553 incidents
Affected
Lookup SIM SwapLegacy Identity MatchAndAttributesCARRIER NETWORK - Lookup SIM SwapCARRIER NETWORK - Legacy Identity MatchAndAttributes
Status page

Final update

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Timeline

  1. Investigating · Nov 10, 08:47 UTC
    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  2. Investigating · Nov 10, 06:43 UTC
    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Investigating · Nov 10, 05:42 UTC
    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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