SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Final update

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.

1. Resolved · Oct 28, 00:16 UTC
   The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.
2. Monitoring · Oct 27, 23:57 UTC
   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Oct 27, 23:40 UTC
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Investigating · Oct 27, 23:06 UTC
   Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.