Some Customers May Have Incorrect Balances Reflected on Their Account
Nov 2, 16:37 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
549 incidents
Affected
BillingTWILIO PLATFORM - Billing
Final update
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Timeline
- Investigating · Nov 2, 23:29 UTC
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- Investigating · Nov 2, 19:34 UTC
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- Investigating · Nov 2, 18:36 UTC
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- Investigating · Nov 2, 17:30 UTC
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
- Investigating · Nov 2, 16:37 UTC
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
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