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Twilio · Apps and SaaSNov 2, 2026, 16:37 UTC yesterday

Some Customers May Have Incorrect Balances Reflected on Their Account

MinorNot disclosedUpdated 1h ago
Nov 2, 16:37 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
549 incidents
Affected
BillingTWILIO PLATFORM - Billing
Status page

Final update

Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

Timeline

  1. Investigating · Nov 2, 23:29 UTC
    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
  2. Investigating · Nov 2, 19:34 UTC
    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
  3. Investigating · Nov 2, 18:36 UTC
    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
  4. Investigating · Nov 2, 17:30 UTC
    Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
  5. Investigating · Nov 2, 16:37 UTC
    Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

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