Incidentsby IbisIssue with Realtime Transcriptions and Deepgram
Oct 22, 16:32 UTCOct 22, 18:08 UTC
Duration
1h 36m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
543 incidents
Affected
Realtime TranscriptionsSpeech Recognition (Gather Speech) US1Realtime Transcriptions US1PROGRAMMABLE VOICE US1 - Speech Recognition (Gather Speech) US1PROGRAMMABLE VOICE US1 - Realtime Transcriptions US1PROGRAMMABLE VIDEO - Realtime Transcriptions
Final update
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
Timeline
- Resolved · Oct 22, 18:08 UTC
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
- Monitoring · Oct 22, 17:38 UTC
We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
- Investigating · Oct 22, 16:32 UTC
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
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