Incidentsby IbisMMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
Oct 19, 19:35 UTCOct 19, 22:59 UTC
Duration
3h 24m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
541 incidents
Affected
MMS Long Code, North AmericaCARRIER NETWORK - MMS Long Code, North AmericaZIPWHIP MESSAGING - MMS Long Code, North AmericaZIPWHIP MESSAGING - MMS Toll-Free, North America
Final update
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.
Timeline
- Resolved · Oct 19, 22:59 UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.
- Monitoring · Oct 19, 20:52 UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Oct 19, 20:37 UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Oct 19, 19:37 UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Identified · Oct 19, 19:35 UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Oct 19, 19:35 UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full historyVoice Call Failures From Network Subscribers to a Subset of Twilio Thailand Phone Numbersstill openMMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United Statesstill openRCS Delivery Receipt Delays for AT&Tlasted 2h 27mSMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italystill openVoice Call Failures from a Subset of Twilio Phone Numbers to Portugallasted 7h 26mVoice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazilstill open