Cloud Robots (VM) experienced a partial outage affecting multiple regions

Final update

On October 26, 2026, between 10:20 and 17:30 UTC, Automation Cloud Robots (VM) experienced a partial outage affecting machine operations. During this window, actions such as starting, stopping, or provisioning VM machines may not have completed, and jobs scheduled on those machines may have been delayed or faulted. The cause was a permissions misconfiguration on a subset of the underlying infrastructure resources. Our team identified the issue, corrected the configuration, and confirmed that machine operations have been working normally since 17:30 UTC. We are reviewing how the misconfiguration was introduced and are adding checks to prevent a recurrence. No action is required on your side. If you still see failed or stuck jobs from that window, please retry them, and contact support if the problem persists.

1. Resolved · Oct 26, 10:30 UTC
   On October 26, 2026, between 10:20 and 17:30 UTC, Automation Cloud Robots (VM) experienced a partial outage affecting machine operations. During this window, actions such as starting, stopping, or provisioning VM machines may not have completed, and jobs scheduled on those machines may have been delayed or faulted. The cause was a permissions misconfiguration on a subset of the underlying infrastructure resources. Our team identified the issue, corrected the configuration, and confirmed that machine operations have been working normally since 17:30 UTC. We are reviewing how the misconfiguration was introduced and are adding checks to prevent a recurrence. No action is required on your side. If you still see failed or stuck jobs from that window, please retry them, and contact support if the problem persists.