Incidentsby IbisDegraded performance and intermittent failures in Orchestrator (Europe)
Oct 23, 21:35 UTCOct 23, 19:40 UTC
Duration
0m
Impact
Informational
Root cause
Database
UiPath, 90 days
57 incidents
Affected
Not listed by the vendor.
Final update
Between 20:42 and 21:19 UTC on October 23, some Orchestrator customers in Europe saw slow responses and intermittent errors. This included robot calls to get assets, process queue items and report job status. Some unattended jobs may have failed during this time. The cause was a sudden increase in load that reached the database’s resource limits. We added database capacity, and performance has been back to normal since 21:19 UTC. Customers whose jobs failed in this window may need to restart them.
Timeline
- Resolved · Oct 23, 19:40 UTC
Between 20:42 and 21:19 UTC on October 23, some Orchestrator customers in Europe saw slow responses and intermittent errors. This included robot calls to get assets, process queue items and report job status. Some unattended jobs may have failed during this time. The cause was a sudden increase in load that reached the database’s resource limits. We added database capacity, and performance has been back to normal since 21:19 UTC. Customers whose jobs failed in this window may need to restart them.
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