Incidentsby GlyphService Degradation Affecting Outbound SMS Messages for a Subset of users in US region
Nov 12, 02:21 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
67 incidents
Affected
SMS/MMS (Inbound/Outbound)SMS (Send meeting invite via SMS)Zoom Meetings - SMS (Send meeting invite via SMS)Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)
Final update
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
Timeline
- Identified · Nov 12, 03:24 UTC
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
- Identified · Nov 12, 02:40 UTC
We are continuing to work on a fix for this issue.
- Identified · Nov 12, 02:21 UTC
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
More from Zoom
Full historyService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.lasted 2h 35mService Degradation Affecting a subset of users with ZVA and ZoomMatelasted 0mService Degradation Affecting Zoom Inbound SMS Service in the AU regionlasted 1hService Degradation Affecting Zoom Mail, Calendar and Scheduler.lasted 1h 37mService Degradation Affecting Outbound MMS Services in the US regionlasted 7h 51mService Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Regionlasted 16h 36m