Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region
Sep 3, 13:42 UTCSep 3, 14:00 UTC
Duration
18m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
Zoom PhoneZoom Contact CenterZoom Phone - NORTH AMERICA - Zoom PhoneZoom CX - NORTH AMERICA - Zoom Contact Center
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Sep 3, 14:00 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Sep 3, 13:42 UTC
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2411:19 UTC | Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India | minor | 2h 23m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.