Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Sep 24, 11:19 UTCSep 24, 13:42 UTC
Duration
2h 23m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
Calling (Inbound/Outbound)Voice (Inbound/Outbound)Zoom Phone - APAC - Calling (Inbound/Outbound)Zoom CX - APAC - Voice (Inbound/Outbound)
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Sep 24, 13:42 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Sep 24, 13:14 UTC
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Sep 24, 12:07 UTC
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.
- Investigating · Sep 24, 11:19 UTC
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
| Sep 2115:45 UTC | Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region | minor | 47m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.