Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
Sep 21, 15:45 UTCSep 21, 16:33 UTC
Duration
47m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
Chat AgentAI Expert AssistZoom CX - NORTH AMERICA - AI Expert AssistZoom Virtual Agent - NORTH AMERICA - Chat Agent
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Sep 21, 16:33 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Sep 21, 16:20 UTC
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Sep 21, 15:45 UTC
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2411:19 UTC | Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India | minor | 2h 23m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.