A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region
Aug 14, 03:40 UTCAug 14, 03:49 UTC
Duration
9m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
SMS/MMS (Inbound/Outbound)Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 14, 03:49 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 14, 03:40 UTC
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2411:19 UTC | Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India | minor | 2h 23m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
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