Incidentsby GlyphService degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Aug 5, 14:53 UTCAug 5, 15:52 UTC
Duration
59m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
65 incidents
Affected
Reporting ServiceZoom CX - Global - Reporting Service
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 5, 15:52 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 5, 15:41 UTC
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Aug 5, 15:15 UTC
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- Investigating · Aug 5, 14:53 UTC
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
More from Zoom
Full historyService Degradation Affecting Zoom Inbound SMS Service in the AU regionlasted 1hService Degradation Affecting Zoom Mail, Calendar and Scheduler.lasted 1h 37mService Degradation Affecting Outbound MMS Services in the US regionlasted 7h 51mService Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Regionlasted 16h 36mService Degradation Affecting Multiple Zoom Serviceslasted 46mService Degradation Affecting Zoom Meetings Services in the US.lasted 22h 19m