Service Degradation Affecting CX Analytics
Aug 11, 18:00 UTCAug 11, 18:27 UTC
Duration
26m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
Reporting ServiceZoom CX - Global - Reporting Service
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 11, 18:27 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 11, 18:04 UTC
The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Aug 11, 18:01 UTC
We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- Investigating · Aug 11, 18:00 UTC
We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2411:19 UTC | Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India | minor | 2h 23m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.