Incidentsby GlyphService Degradation Affecting Zoom Phone Outbound Calls in China Region
Sep 16, 04:00 UTCSep 16, 04:35 UTC
Duration
36m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
65 incidents
Affected
Calling (Inbound/Outbound)Zoom Phone - HONG KONG/CHINA - Calling (Inbound/Outbound)
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Sep 16, 04:35 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Sep 16, 04:29 UTC
The issue affecting Zoom Phone outbound calls has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Sep 16, 04:15 UTC
We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- Investigating · Sep 16, 04:00 UTC
We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
More from Zoom
Full historyService Degradation Affecting Zoom Inbound SMS Service in the AU regionlasted 1hService Degradation Affecting Zoom Mail, Calendar and Scheduler.lasted 1h 37mService Degradation Affecting Outbound MMS Services in the US regionlasted 7h 51mService Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Regionlasted 16h 36mService Degradation Affecting Multiple Zoom Serviceslasted 46mService Degradation Affecting Zoom Meetings Services in the US.lasted 22h 19m