Service Degradation Affecting Zoom AI Expert Assist in US Region.
Jul 20, 16:35 UTCJul 20, 16:55 UTC
Duration
20m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
AI Expert AssistZoom CX - NORTH AMERICA - AI Expert Assist
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Jul 20, 16:55 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Jul 20, 16:35 UTC
Between 07/20/2026 14:38 UTC and 16:01 UTC, a subset of users may have experienced issues affecting Zoom AI Expert Assist in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:47 UTC | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |
| Sep 2411:19 UTC | Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India | minor | 2h 23m |
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.