Incidentsby GlyphDelay in Shopify Order Status Updates
Jan 29, 17:35 UTCJan 29, 18:16 UTC
Duration
41m
Impact
Minor
Root cause
Not disclosed
Affirm, 90 days
3 incidents
Affected
US - Shopify Payments AppUS - Platforms / Payment Gateways - US - Shopify Payments App
Final update
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
Timeline
- Resolved · Jan 29, 18:16 UTC
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
- Investigating · Jan 29, 17:35 UTC
We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.