US/CA Checkout Degradation

Final update

This incident has been resolved.

1. Resolved · Jun 12, 21:05 UTC
   This incident has been resolved.
2. Monitoring · Jun 12, 20:37 UTC
   Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.
3. Monitoring · Jun 12, 20:08 UTC
   We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.
4. Monitoring · Jun 12, 19:57 UTC
   We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.
5. Monitoring · Jun 12, 19:36 UTC
   We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.
6. Monitoring · Jun 12, 19:16 UTC
   The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.
7. Monitoring · Jun 12, 18:58 UTC
   We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.
8. Identified · Jun 12, 18:56 UTC
   We have updated the status to reflect that Checkout in Canada was impacted to some degree.
9. Identified · Jun 12, 18:43 UTC
   We have identified the cause of the outage and are investigating potential mitigations now.
10. Investigating · Jun 12, 18:30 UTC
    We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.
11. Investigating · Jun 12, 18:17 UTC
    We are currently investigating a degradation to checkout and other services in the US