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Affirm · Apps and SaaSOct 15, 2025, 14:08 UTC 1 year ago

Merchant Portal Sign-in Degradation

MinorNot disclosedUpdated 45d ago
Oct 15, 14:08 UTCOct 15, 18:37 UTC
Duration
4h 29m
Impact
Minor
Root cause
Not disclosed
Affirm, 90 days
3 incidents
Affected
USCanadaMerchant Operations - USMerchant Operations - Canada
Status page

Final update

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/

Timeline

  1. Resolved · Oct 15, 18:37 UTC
    Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/
  2. Investigating · Oct 15, 14:29 UTC
    Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/ While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs: - https://www.affirm.com/dashboard/signin - https://www.affirm.ca/dashboard/signin
  3. Investigating · Oct 15, 14:08 UTC
    We are continuing to investigate this issue.
  4. Investigating · Oct 15, 14:08 UTC
    We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.

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