US SMS Authentication Service Degraded
Apr 18, 02:15 UTCApr 18, 16:31 UTC
Duration
14h 17m
Impact
Minor
Root cause
Not disclosed
Affirm, 90 days
1 incidents
Affected
USAffirm Checkout - US
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 18, 16:31 UTC
This incident has been resolved.
- Monitoring · Apr 18, 05:37 UTC
We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.
- Identified · Apr 18, 04:15 UTC
PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
- Identified · Apr 18, 03:03 UTC
We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
- Identified · Apr 18, 02:43 UTC
We have identified the cause of the SMS retry rate and are investigating potential mitigations.
- Investigating · Apr 18, 02:15 UTC
We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US
More from Affirm
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1221:12 UTC | Affirm Services Degradation | minor | 48m |
| Jun 2214:36 UTC | Checkout Degradation | minor | 29m |
| Jun 1723:22 UTC | Sandbox checkout confirm_loan failures | minor | 1h 22m |
| Jun 1015:06 UTC | CA Checkout Degradation | major | 52m |
| Jun 408:01 UTC | Checkout Degradation | minor | 1h 35m |
| Jun 319:00 UTC | Degradation on Sandbox APIs | major | 1h 49m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.